Returns & Refunds
Last updated: April 2026

We want you to feel confident in your purchase. If something isn’t right, we’ll work with you to make it right.

Return Window

• You may request a return within 30 days of receiving your order for a full refund

• Returns requested after 10 days may still be accepted, but will incur a 20% restocking fee

• We do not accept returns after 120 days, unless the item is defective

Return Conditions

To be eligible for a return:

• Items should be in good condition

• Products should not show excessive wear, misuse, or damage beyond normal handling

We understand some products may be assembled before return—please contact us and we’ll guide you based on the situation.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival

• We can assist in coordinating return shipping if needed

Damaged or Defective Items

If your order arrives damaged or defective:

• Contact us within 5 days of delivery

• Include photos of the issue

We will prioritize resolving the issue quickly, which may include replacement, repair, or refund.

Refunds

Once your return is received and inspected:

• Refunds will be issued to your original payment method

• Please allow 5–10 business days for processing

How to Start a Return

To initiate a return, email us at:
support@livgoods.com